Heather Smalley is the Director of Operations and Administration at Hemenway Trust Company. Heather oversees daily operations with a focus on delivering the highest level of client service. Her responsibilities include the administration of the trusts, reviewing and developing policy and procedure, and assisting in risk oversight and regulatory compliance.
Heather is a Certified Trust and Financial Advisor (CTFA). She was an auditor for ten years before joining Hemenway Trust Company. She previously worked at one of the largest CPA firms in New England and managed audits for a multinational corporation. She is experienced in internal controls, process implementation and process improvement.
Heather is an active member of her community through her involvement with the Parent Teacher Organization of Hudson, NH. She enjoys spending time with her husband and two daughters, as well as playing softball and basketball.
“I value opportunities to develop long term supportive relationships with clients. Every client has specific needs that vary widely. The key to building and maintaining strong relationships is understanding and accommodating each situation. Today, the financial services industry may be full of risks and uncertainties and it is my job to ensure that we continue to uphold a standard of responsibility and excellence that earns the trust of our clients.”