Heather Smalley is the Director of Operations at Hemenway Trust Company. Heather oversees the administrative functions of the trusts managed by the company, reviews and develops policy and procedure, and assists in risk oversight and regulatory compliance. Prior to joining Hemenway Trust Company, she had ten years of audit experience split between her time at one of the largest CPA firms in New England and years managing audits for a multinational corporation.
Heather has experience in a wide range of industries and company sizes. She offers proficiency in internal controls, process implementation and process improvement. Heather brings clients expertise in creating procedures to ensure optimal financial controls while minimizing risk.
Heather is an active member of her community through her involvement with the Parent Teacher Organization of Hudson, NH. She enjoys spending time with her husband and two daughters, as well as playing softball and basketball.
“I value opportunities to develop long term supportive relationships with clients. Every client has specific needs that vary widely. The key to building and maintaining strong relationships is understanding and accommodating each situation. Today, the financial services industry may be full of risks and uncertainties and it is my job to ensure that we continue to uphold a standard of responsibility and excellence that earns the trust of our clients.”